Uğur Soğutma A.Ş believes that taking place in competitive commercial refrigeration market in only possible with having qualified employees with contemporary management strategy.

UĞUR staff participate continuous modern training program for the improvement of product and process quality. Besides its investments in other sectors UĞUR GROUP makes the necessary investment to human resources.

Our Mission

To provide an honest and trusty relationship within its workers and customers. To give the best service to its customers by improving its knowledge and technology, and to answer all the expectations of its customers by taking the right place in the competitive market.

To keep our place as the leader of the domestic market and to take the first place in the foreign market within the industrial type cooler machines sector.

Concept of Quality

• Quality is the sum of the ability to cover all the GIVEN or EXPECTED needs of a product or service.
• Quality is the appropriateness in a product or service with the expected specifications. But quality is not a permanent attribute. It cannot be developed without the workers effort and assistance and without the support of scientific methods.
• Quality in daily life is the degree of perfection.
• Quality in industry is the appropriateness to reach the goals or is the covering of the requests of the customers.

Quality of Product, Quality of Service, Quality of Management and Quality of the Society are all the parts of whole and are very important. The main intersection of them is only one point: "UĞUR A.Ş".

Quality at UĞUR AŞ is always developing

• With the established TS EN ISO 9001:2000 Quality Management Standardization System, UĞUR GROUP gives guidance to its activities in the direction of "Continuous Improvement".

Quality Management System

In the way of quality, Uğur AŞ has made its first step in November 2001 by receiving the TS EN ISO 9002 Quality System Certificate. It did not take a long time until Uğur A.Ş made his second step. In December 2003, by receiving the TS EN ISO 9001:2000 Quality Management System Certificate, Uğur A.Ş has proved its product and service quality to the international customers.

Regarding the established Quality Management System; the structure of the organization, the products, the expectations of the customers and the appropriateness to the legal conditions, the control and the necessity of the policies are all defined along the procedure of the system.

The performance of the processes which affect the customers are observed and measured at Uğur A.Ş. To provide the "Continuous Improvement" corrective-preventive activities are planned and carried out within the process level.

Responsibilities of the management

The management of Uğur AŞ displays his resolution in the direction of announcing the importance of covering the requests of the customers within the company, announcing the policy of quality, determining the goals of quality, providing all the necessary sources to improve and develop the Quality Management System.

In our company, regarding to the departments; a measurable quality policy and the goals of Uğur A.Ş are being determined. Regarding these goals Uğur A.Ş is improving its.

Customer Focus and Satisfaction

Uğur A.Ş has determined the importance of the customers' satisfaction within the company. Uğur has announced that this is one of the main points of the Quality Management System to all its workers.

The management and the workers of Uğur AŞ know that to cover the future needs of the customers is one of the important parts of customer satisfaction. The main principal of our quality system is to achieve the satisfaction of customers.

Our objective is to offer the best solution for the customer and to help for the business development of our customers with the best product/performance ratio.

"The reasons we are at work are the customers"

Providing the Resources

To realize the company strategies and to realize the aim of quality management system and to provide resources; the quality management system is carried out and improved, the requests of the customers and other concerns are answered.

Human Resources

To carry out the Quality Management System, to provide its continuity, to improve it, to realize the goals and rise the performance of the workers; the responsibility is given to the personnel who will define/affect the quality of the products and is selected regarding to these criteria. The principal is "The right person to the right job".

By preparing an ergonomic working place, the workers are tough and their performance is raised up. In order to bring up the Uğur quality at Uğur products, our human resources department shows a grateful study to our workers. And the principal "The right person to the right job" gets the main idea of our workers.